Terms & Conditions

These Website Standard Terms and Conditions written on this webpage shall manage your use of our website, Rhye Intimates accessible at https://www.rhyeintimates.com/.

These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.

Rhye Intimates is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.

Intellectual Property Rights

Rhye Intimates and/or its licensors own all the intellectual property rights and materials contained in this Website. Such material includes but is not limited to; photographs, images, text, graphics, button icons, software, audio clips, video clips, designs, logos, trademarks, trade dress and all other content contained within the website.

You are granted limited license only for purposes of viewing the material contained on this Website.

+ Intellectual Property Rights

Rhye Intimates and/or its licensors own all the intellectual property rights and materials contained in this Website. Such material includes but is not limited to; photographs, images, text, graphics, button icons, software, audio clips, video clips, designs, logos, trademarks, trade dress and all other content contained within the website. You are granted limited license only for purposes of viewing the material contained on this Website.

+ Electronic Purchasing

Rhye Intimates and it’s website are designed to provide consumers with a quality choice for monthly underwear subscriptions. Once subscribed, the user authorises Rhye Intimates to process a payment on the 15th of each month without continued consent. As a subscriber, you give consent to Rhye Intimates to take up to 10% of your monthly subscription fee for the purpose of that contribution being used towards the purchase of My Cup Sanitary products. Further information regarding Rhye Intimates and My Cup partnership followed in Terms and Conditions below. Rhye Intimates reserves the right to terminate membership, any current or future use of the website and further use of its services or products for any reason at any time. All sales, including those that have yet to ship are considered final and will not be refunded or exchanged for any reason.

+ Subscribing and Payment

Rhye Intimates product pricing is dependent upon subscription selection and residential location. Pricing is subject to change at any time, without notice. Subscription costs do not include shipping and handling and will incur shipping, handling and serving fees. By using, accessing, or purchasing from this website and “subscribing”, which is owned and operated by Rhye Intimates, you acknowledge that you have read, understood, and agree to the aforementioned Terms and Conditions. Furthermore, subscribers using this site agree to pay and deposit the pre-disclosed monthly reoccurring or lump sum payment at time of purchase with or without continued consent. All products and services offered by Rhye Intimates reoccur on a monthly basis unless otherwise stipulated by the consumer on the customer portal. Stipulations, adjustments and changes to a consumer subscription must be successfully accomplished by 11:59PM NZST on the 15th day of each month.

Rhye Intimates reserves the right to modify or alter these pre-disclosed prices at any time, without reason or consumer notification.

Rhye Intimates may add new services for additional fees and charges, or change the fees and charges for existing services at any time per our discretion.

+ User Accounts and Security

Although Rhye Intimates intends to make the website and the services available at all times, Rhye Intimates has no liability if, for any reason, the website is not available to users. We reserve the right to withdraw or amend this website, and any product, service, or material we provide on the website without notice. Rhye Intimates will not be liable if for any reason, or no reason at all, all or any part of the website is unavailable at any time or for any period of time. Once subscribed, a Rhye Intimates’ user account is created via our customer portal. The customer portal allows consumers to purchase products and services listed on the website as well as providing functionality to update subscription preferences. The customer portal functionality may be updated or discontinued at any time, without reason, per the discretion of Rhye Intimates. Consumers creating a Rhye Intimates user account on the website on behalf of a company, organization or any other entity, expressly consents to be an authorized representative of that entity. This aforementioned entity and those non-disclosed are required to adhere to the aforementioned Terms and Conditions.

Rhye Intimates reserves the right to use e-mail to provide communication regarding changes to website features and functionality, pricing, product and service adjustments as well as addendums to the Terms and Conditions or Privacy Policy.

The utilisation of another user's account without their expressed consent is forbidden. Accurate and complete billing, shipping and contact information are required in order to create a user account. Any and all activity that occurs within the customer portal by the user, is the sole responsibility and risk of the registered user. Website user accounts require passwords for confidentiality and security. Rhye Intimates is not liable for any breach in security network or otherwise. We recommend using “strong” passwords (which include a combination of upper and lower case letters, numbers and symbols) to ensure user account security. Any and all reports of a security breach must be reported immediately to Rhye Intimates. Rhye Intimates will not be held liable for any losses incurred by any unauthorized use of the user account.

+ Cancellation and Refunds

Users may cancel their subscription at any time BEFORE the 15th of each month by 11:59PM NZST. This is completed by logging into the customer portal.

By using this website, you understand and agree that you shall receive no refunds and no exchanges for any products disbursed by Rhye Intimates unless the product is reasonably damaged, expired or otherwise lacking "out-of-the box" quality as determined by Rhye Intimates. Cancellations completed prior to the shipment of product do not guarantee refund as all sales are final. Rhye Intimates does not accommodate specific product or delivery requests.

+ Shipping, Handling and Fees

Currently, Rhye Intimates ships within New Zealand only at a shipping and handling flat rate fee of $6 NZD. Packages are shipped within 30 business days after receipt of payment. This is subject to change at any time, and any delays resulting from unforeseen circumstances are not subject to a refund. Address changes must be completed BEFORE the 15th of each month by 11:59PM NZST. If addresses are not updated in a timely manner as required by the above Terms and Conditions, the carrier and Rhye Intimates reserves the right to process an additional forwarding fee.

Furthermore, Rhye Intimates is not liable for the delivery of packages once they’ve departed the shipping facility. Packages labeled “Delivered” to the provided shipping address BEFORE the 15th of the month by 11:59PM NZST are eligible for free reshipment or refund. Packages otherwise labeled “delivered” without proper shipping address confirmation are not eligible for refund nor reshipment and becomes the sole responsibility of the customer to avail themselves to receive the package. Packages cannot be reshipped until they are possessed by Rhye Intimates or related facility. Packages returned to us due to incorrect address by the customer are subject to the aforementioned reshipment/forwarding fee.

The ability to provide a correct address lies solely on the Customer and is not the responsibility of Rhye Intimates. Rhye Intimates will disburse packages to the mailing address provided by the customer either through the Website, Email, or Verbal transaction and is not responsible for the carrier’s ability, lack thereof or availability to provide successful delivery to the provided address.

+ Disputes with Rhye Intimates

Disputing a payment requires a written notification to the Rhye Intimates team within thirty (30) days of making the payment in dispute. Failure to notify the Company shall result in the waiver of any claim on or relating to said disputed payment. Payment shall be calculated solely based on records maintained by the Company. No accounting of any kind shall be accepted by the Company or have any government under the aforementioned Terms and Conditions. We may withhold any taxes or other amounts from payments due to you as required by law. By accessing the website and agreeing to these Terms and Conditions, you expressly waive the right to request a chargeback from your credit card company, and acknowledge that your sole recourse for any disputes is through the dispute resolution procedures noted herein.

+ Your Content

In these Website Standard Terms and Conditions, "Your Content" shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Rhye Intimates a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.

+ Your Privacy

Please read our Privacy Policy. Your Content must be your own and must not be invading any third-party’s rights. Rhye Intimates reserves the right to remove any of Your Content from this Website at any time without notice.


+ No warranties

This Website is provided "as is," with all faults, and Rhye Intimates express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.

+ Limitation of liability

In no event shall Rhye Intimates be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Rhye Intimates shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.

+ Indemnification

You hereby indemnify to the fullest extent Rhye Intimates from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

+ Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

+ Entire Agreement

These Terms constitute the entire agreement between Rhye Intimates and you in relation to your use of this Website, and supersede all prior agreements and understandings.

+ Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of New Zealand, and you submit to the non-exclusive jurisdiction of the federal courts located in New Zealand for the resolution of any disputes.