Shipping, Handling & Fees
Rhye Intimates ships within New Zealand and Australia only at this time. A standard shipping and handling fee of $6 NZD applies to NZ shipping, and $10 NZD applies to AUS shipping.
Packages are shipped and delivered within 4-5 business days for NZ orders and 4-10 business days for AUS orders after receipt of payment. This is subject to change at any time, and any delays resulting from public holidays or unforeseen circumstances are not subject to a refund.
Address changes must be completed BEFORE the 15th of each month by 11:59PM NZST. If addresses are not updated in a timely manner as required by the above Terms and Conditions, the carrier and Rhye Intimates reserves the right to process an additional forwarding fee.
Rhye Intimates is not liable for the delivery of packages once they’ve departed the shipping facility. Packages labeled “Delivered” to the provided shipping address BEFORE the 15th of the month by 11:59PM NZST are eligible for free reshipment or refund. Packages otherwise labeled “delivered” without proper shipping address confirmation are not eligible for refund nor reshipment and becomes the sole responsibility of the customer to avail themselves to receive the package.
Packages cannot be reshipped until they are possessed by Rhye Intimates or related facility. Packages returned to us due to incorrect address by the customer are subject to the aforementioned reshipment/forwarding fee.
The ability to provide a correct address lies solely on the Customer and is not the responsibility of Rhye Intimates. Rhye Intimates will disburse packages to the mailing address provided by the customer either through the Website, Email, or Verbal transaction and is not responsible for the carrier’s ability, lack thereof or availability to provide successful delivery to the provided address.